Keep what you love. Send back what you don’t.
We're now accepting returns on most purchases. (Some exclusions apply. See “How do I know if an item is returnable?” below.) Simply send it back in an unused and re-saleable condition within 14 days of when it was delivered to you.
Return shipping and restocking fees
Return shipping and restocking fees may apply based on your preferred form of payment. Original shipping costs are not refundable.
Original Form of Payment
Return shipping and restocking fees will be deducted from your refund when you choose to have your original form of payment credited. See below for more information about shipping and restocking fees.
For items shipped via FedEx that are eligible for return, the return shipping fee will be a flat $8.50 per shipment and a $15 restocking fee per shipment. If you are returning multiple items that arrived in separate shipments, each item will incur a separate shipping charge of $8.50 and restocking fee of $15.
White-glove and entryway items
For items shipped via white-glove or entryway delivery that are eligible for return, the return shipping fee will be a f lat $250 fee per shipment and a $50 restocking fee per shipment.
How do I know if an item is returnable?
You can find out if a product is eligible for return in the item description while the sale is live.
Please note: Items marked Sale are not eligible for return. However, your satisfaction is our highest priority. If there is a problem with a final sale item you purchased, please contact Customer Care by email at firstname.lastname@example.org or by phone on 1-516-277-1010. Please include your order number and the name of the item in order to expedite your inquiry.
Damaged or missing Items
We take pride in the quality of our products and the condition in which they arrive to you. If something isn’t right with your order, simply e-mail us to tell us what happened. We will contact you within approximately one business day to resolve the issue.
How will I know when my return has been received?
After we receive your return and confirm that all items are in saleable condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed in 10-15 business days.
Phone: 1 (516) 277 1010
Monday – Friday: 9 am – 6 pm EST
Saturday: 11 am – 3 pm EST
Closed most major U.S. holidays.